@techreport{oai:redcross.repo.nii.ac.jp:00002846,
 author = {篠田, 珠美 and 杉山, 早苗 and 住吉, 恵美子},
 issue = {1},
 month = {Sep},
 title = {また参加したくなる接遇研修の工夫と効果},
 year = {2011}
}