@techreport{oai:redcross.repo.nii.ac.jp:00015803,
 author = {篠田, 珠美 and 住吉, 恵美子 and 杉山, 早苗},
 issue = {1},
 month = {Sep},
 title = {全職種を対象とした新入職員接遇研修の効果と課題},
 year = {2018}
}