{"created":"2023-06-20T15:56:35.239863+00:00","id":13516,"links":{},"metadata":{"_buckets":{"deposit":"1adde5c5-b0ca-467d-b981-c07d29fb2d81"},"_deposit":{"created_by":22,"id":"13516","owners":[22],"pid":{"revision_id":0,"type":"depid","value":"13516"},"status":"published"},"_oai":{"id":"oai:redcross.repo.nii.ac.jp:00013516","sets":["100:90:498"]},"author_link":["49631","35667"],"item_5_biblio_info_7":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2017-12","bibliographicIssueDateType":"Issued"},"bibliographicPageEnd":"65","bibliographicPageStart":"62","bibliographicVolumeNumber":"38","bibliographic_titles":[{"bibliographic_title":"京都第二赤十字病院医学雑誌"},{"bibliographic_title":"Medical journal of Kyoto Second Red Cross Hospital","bibliographic_titleLang":"en"}]}]},"item_5_description_5":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"外来会計窓口は、診察や検査を終えた患者さんが最後に必ず立ち寄る場所である。医療施設への不満の理由が待ち時間だとされる報告があるが、当院でも診察後、外来会計窓口で長い行列ができ、待ち時間が発生し、患者満足度を下げる要因にもなっていた。外来会計窓口での待ち時間の問題を解消するため業務を見直した。見直した結果、平成28年3月22日に行われた患者満足度調査での「支払までの待ち時間の感想」で「やや長い」「長い」とした回答が平成26年度の16.6%から平成27年度には8.8%と減らすことができた。厚生労働省の患者満足度向上のための調査では、待ち時間が調査対象項目になっており、当院での待ち時間の短縮は、患者満足度の向上に繋がったと考えられた。","subitem_description_type":"Abstract"}]},"item_5_full_name_3":{"attribute_name":"著者別名","attribute_value_mlt":[{"nameIdentifiers":[{"nameIdentifierScheme":"WEKO"}],"names":[{"name":"KATAYAMA, Sachi"}]}]},"item_5_publisher_8":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"京都第二赤十字病院"}]},"item_5_source_id_11":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AN00357778","subitem_source_identifier_type":"NCID"}]},"item_5_source_id_9":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"0389-4908","subitem_source_identifier_type":"ISSN"}]},"item_5_version_type_20":{"attribute_name":"著者版フラグ","attribute_value_mlt":[{"subitem_version_resource":"http://purl.org/coar/version/c_970fb48d4fbd8a85","subitem_version_type":"VoR"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"片山, 早知"}],"nameIdentifiers":[{}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_date","date":[{"dateType":"Available","dateValue":"2018-03-16"}],"displaytype":"simple","filename":"kyo2_000101.pdf","filesize":[{"value":"937.9 kB"}],"format":"application/pdf","licensetype":"license_note","mimetype":"application/pdf","url":{"label":"kyo2_000101","url":"https://redcross.repo.nii.ac.jp/record/13516/files/kyo2_000101.pdf"},"version_id":"0d6c3796-2940-410d-ae28-5a57700fe291"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"外来会計","subitem_subject_scheme":"Other"},{"subitem_subject":"待ち時間","subitem_subject_scheme":"Other"},{"subitem_subject":"業務改善","subitem_subject_scheme":"Other"},{"subitem_subject":"患者満足度","subitem_subject_scheme":"Other"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"technical report"}]},"item_title":"外来計算における業務改善の取り組み","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"外来計算における業務改善の取り組み"}]},"item_type_id":"5","owner":"22","path":["498"],"pubdate":{"attribute_name":"公開日","attribute_value":"2018-03-16"},"publish_date":"2018-03-16","publish_status":"0","recid":"13516","relation_version_is_last":true,"title":["外来計算における業務改善の取り組み"],"weko_creator_id":"22","weko_shared_id":-1},"updated":"2023-06-20T18:58:07.846536+00:00"}